Refund policy

At Taishina, we strive to ensure a seamless shopping experience. Please review our policy carefully before placing an order.

RETURNS

We follow an industry-standard 3-day return policy.

To be eligible for a return:

  • The item must be unused, unworn, and unopened

  • The item must be in original sealed packaging

  • Return request must be raised within 3 days of delivery

Certain categories are non-returnable, including but not limited to:

  • Perishable goods (food, flowers, etc.)

  • Hygiene and personal-use products

  • Items explicitly marked as non-returnable

To initiate a return, proof of purchase or receipt is mandatory.
Please do not send products directly to the manufacturer.

REFUNDS (IF APPLICABLE)

Once your returned item is received and inspected:

  • You will be notified via email regarding the status of your return

  • Upon approval, an exclusive discount coupon equivalent to the approved refund amount will be issued

  • The coupon will have no expiry and can be used on any future purchase on Taishina

Refund processing may take 5–7 business days after approval.

INTERNATIONAL SHIPMENTS

For international orders:

  • Refunds, if approved, are applicable only to the product value

  • Shipping and customs charges are non-refundable once the shipment has left our facility

SALE ITEMS

Products purchased during sale or promotional periods are non-refundable, non-returnable, and non-exchangeable, unless the item is received in a damaged or defective condition.

EXCHANGES (IF APPLICABLE)

Exchanges are accepted only in cases of damaged or defective items.

To request an exchange:

  • Email us at info@taishina.com with your order id and contact details and Vvideo while unpacking the product & images of the issue

  • Exchanges are permitted only for the same product, subject to availability

RETURN SHIPPING

To return or exchange a product, please ship it to the address below:

Taishina
Solus, 1207, Ghodbunder Road,
Hiranandani Estate, Patalipada,
Thane, Maharashtra – 400607, India

Please note:

  • Return shipping costs are borne by the customer, unless the return is due to damage or defect

  • Delivery timelines for exchanged products may vary depending on your location

CONTACT US

For return, refund, or exchange-related queries, contact us at:

📧 Email: info@taishina.com
📞 Phone: 090553 33666